Outside-In: CareStation in the Community
Expand your catchment zone
Increase acquisition and reduce leakage. Acquire patients at workplaces, senior facilities, and retail sites before a competitor does. Refer 100% within network.
Branded care without brick-and-mortar
Place branded CareStations in community to meet patients where they live and work. Community awareness, increased access, and goodwill.
Reduce EMTALA uncompensated burden
Uninsured patients receive care in the community—never reaching your ED. Reduce inappropriate ED visits of L4/L5 cases.
Reduce readmissions through
post-discharge follow-up
Convenient, immediate touchpoints that keep patients engaged and lower readmission and season surge rates.
Inside-Out: CareStation in the ED Waiting Room
Triage and route L4/L5 patients to the CareStation—ED still bills for the visit
Non-emergent patients seen in the CareStation. Focus on L4/L5 patient encounter types, frequent flyers and those seeking prescription refills
Reduce uncompensated EMTALA care costs
Uninsured, non-emergencies are handled in the CareStation, reducing costs while still remaining EMTALA compliant.
Reduce LWBS rates—optimize throughput and alleviate the bottlenecks
Left-Without-Being-Seen patients cost health systems millions annually in lost revenue and satisfaction scores. Improve throughput during peak hours, seasons, and construction projects to supplement out of service beds.
Reduce physician and nurse burnout Clinical staff can focus on true emergencies. The CareStation protects your frontline from fatigue—and staff can access it as a benefit.
What Our Customers Say
“The addition of an OnMed CareStation to our multi-specialty health system makes Valley Healthcare the first FQHC in the nation to offer a hybrid care solution such as this. The OnMed CareStation will allow us to significantly enhance access and intake capacity to better serve patients with equitable and affordable care.”
Dr. Asante Hilts
"The OnMed CareStations are a complement to our entire health system. We don't see them as competition, we see them as supplementing additional care. Healthcare access is no longer about proximity to hospitals or clinics. It's about affordability, accessibility, convenience and trust. We know that everyday patients are trying to get a primary care appointment and they cannot. So we look for alternative ways to provide access to the care our patients need or the community needs, when they need it. And our part partnership with OnMed is helping us achieve that every day. Our partnership with OnMed has absolutely enabled us to provide that high quality, convenient and simplistic care in the communities that need it the most."
Debra Hayes
"At Hartford HealthCare, we are committed to using every resource possible to bring high-quality healthcare to all our communities. This new OnMed location at Bradley International Airport demonstrates how we’re expanding access in innovative ways—from grocery stores to downtown Hartford to the places people travel. We are proud to support the travelers who pass through Bradley every day and, more importantly, to stand alongside the people of Connecticut by making high-quality care more convenient, more connected and more accessible than ever before."
Jeffrey A. Flaks
